Privacy & Security Policy

Urban Hotel recognises the importance of protecting your personal information and as such subscribes to the principles, outlined in Section 51 of the Electronics Communications and Transaction Act 2002 that governs your right to having your personal information kept private. Urban Hotel defines personal information as all information specific to yourself that you provide us over the internet or any other channel. This includes personal data that you provide us to obtain an online quotation, questions you ask via e-mail or your personal facility data that you may want to view and or amend. Urban Hotel has the highest regard for the privacy of its customers and will use personal information only as appropriate in the normal course of business to provide the products and services you have requested. Urban Hotel will also use this information to positively identify you when you contact us on-line. Urban Hotel does not and will not sell or provide personal information to third parties for independent use. We may, however, share personal information with our business partners if that information is required to provide the product or services you have requested. However, our business partners will adhere to using any information only as directed by Urban Hotel We value the information that you choose to provide us and will therefore take reasonable steps to protect your personal information from loss, misuse or unauthorised alteration. The information we maintain concerning your customers is stored in databases that have built-in safeguards to ensure the privacy and confidentiality of that information. Urban Hotel uses state of the art technology and encryption to prevent any unauthorised access to your personal information when registering or transacting on our Website. As your business partner, we keep appraised with the latest global developments in security technology to ensure that your web transactions with us are adequately secured and protected at all times. When you use the on-line services or facilities provided by us, access to your personal information or to transact on-line would require a user name and password to validate your identification and enable access to our secured environment. You must always keep this information secret and ensure that you do not disclose it to anyone. Therefore to ensure continuance in preventing unauthorised access to your information we recommend that you change your password on a monthly basis or, immediately should your password compromised in any way.